Gearbox – Intermittent Issue with Report Submission
Investigating - We are currently experiencing an intermittent issue with Gearbox when submitting reports.
As a result, users may occasionally be unable to save or submit reports during the report creation process.
Our team is actively investigating the issue alongside the gearbox support team to restore normal service.
Further updates will be provided as they become available ,if you’re experiencing this issue then please log a ticket at helpdesk@heb.co.nz.
Jul 08, 2026 - 17:47 NZST
Uptime over the past 90 days. View historical uptime.
Finance Platform/Legacy System Operational
90 days ago
100.0 % uptime
Today
ExpenseME Pro Operational
90 days ago
100.0 % uptime
Today
Dynamics GP Operational
90 days ago
100.0 % uptime
Today
Remote Desktop (RDS) Operational
90 days ago
100.0 % uptime
Today
Ferret Operational
90 days ago
100.0 % uptime
Today
OneView Reporting Operational
90 days ago
100.0 % uptime
Today
General Business Services Degraded Performance
90 days ago
99.65 % uptime
Today
Adobe Operational
90 days ago
100.0 % uptime
Today
IT Helpdesk Degraded Performance
90 days ago
100.0 % uptime
Today
LastPass Operational
90 days ago
100.0 % uptime
Today
M-Files Operational
90 days ago
100.0 % uptime
Today
Mobile Phone Operational
90 days ago
99.75 % uptime
Today
Office 365 Operational
90 days ago
96.01 % uptime
Today
Print/Scan Operational
90 days ago
100.0 % uptime
Today
Teams Meeting Room Operational
90 days ago
100.0 % uptime
Today
Vault Operational
90 days ago
100.0 % uptime
Today
Waharoa Operational
90 days ago
99.99 % uptime
Today
JotForm Operational
90 days ago
100.0 % uptime
Today
BOOMI Platform Operational
90 days ago
100.0 % uptime
Today
Bluebeam Operational
90 days ago
99.6 % uptime
Today
VINCI Services Operational
90 days ago
99.99 % uptime
Today
Autodesk Licensing Operational
90 days ago
100.0 % uptime
Today
CPD Operational
90 days ago
99.95 % uptime
Today
MAESTRO Operational
UP! Vinci Learning Operational
90 days ago
100.0 % uptime
Today
VINCI VPN Operational
90 days ago
100.0 % uptime
Today
SAP Operational
90 days ago
100.0 % uptime
Today
Connect Operational
90 days ago
100.0 % uptime
Today
Connect Operational
90 days ago
100.0 % uptime
Today
E-Capex Operational
90 days ago
100.0 % uptime
Today
E-DayReport Operational
90 days ago
100.0 % uptime
Today
E-DEMAT Operational
90 days ago
100.0 % uptime
Today
E-Dispatch Operational
90 days ago
100.0 % uptime
Today
E-Drive Operational
90 days ago
100.0 % uptime
Today
E-Estim Operational
90 days ago
100.0 % uptime
Today
E-EquipDoc Operational
90 days ago
100.0 % uptime
Today
E-EquipFlow Operational
90 days ago
100.0 % uptime
Today
E-EquipSell Operational
90 days ago
100.0 % uptime
Today
E-Guarantee Operational
90 days ago
100.0 % uptime
Today
E-Lease Operational
90 days ago
100.0 % uptime
Today
E-Partner Operational
90 days ago
100.0 % uptime
Today
E-Report Operational
90 days ago
100.0 % uptime
Today
E-Track Operational
90 days ago
100.0 % uptime
Today
E-TrainDoc Operational
90 days ago
100.0 % uptime
Today
E-Treasury Operational
90 days ago
100.0 % uptime
Today
Eleneo Operational
90 days ago
100.0 % uptime
Today
NExT Operational
90 days ago
100.0 % uptime
Today
PGI Operational
90 days ago
100.0 % uptime
Today
Connect SAP - Sales Operational
90 days ago
100.0 % uptime
Today
Connect SAP - Procurement Operational
90 days ago
100.0 % uptime
Today
Connect SAP - Project Controlling Operational
90 days ago
100.0 % uptime
Today
Connect SAP - Finance Operational
90 days ago
100.0 % uptime
Today
Connect SAP - R&A and Homepage Operational
90 days ago
100.0 % uptime
Today
Connect SAP - Aggregates & Industries Operational
90 days ago
100.0 % uptime
Today
Connect SAP - BU Controlling Operational
90 days ago
100.0 % uptime
Today
Infrastructure Services Operational
90 days ago
100.0 % uptime
Today
HEBCON ADDS/DNS/DHCP Operational
Entra ID (SSO) Operational
90 days ago
100.0 % uptime
Today
File / Server locations Operational
90 days ago
100.0 % uptime
Today
Email Signature Operational
90 days ago
100.0 % uptime
Today
Mobile Phone Network Operational
uniVINCI Wi-Fi Operational
90 days ago
100.0 % uptime
Today
Zscaler Operational
90 days ago
100.0 % uptime
Today
Telepo Operational
90 days ago
100.0 % uptime
Today
Software Deployment Operational
90 days ago
100.0 % uptime
Today
Azure Virtual machine Operational
Intune Operational
90 days ago
100.0 % uptime
Today
Starlink Operational
90 days ago
100.0 % uptime
Today
HR Services Operational
90 days ago
99.99 % uptime
Today
OnePay Operational
90 days ago
100.0 % uptime
Today
SnapHire Operational
90 days ago
100.0 % uptime
Today
SilkRoad Learning Operational
90 days ago
99.99 % uptime
Today
SilkRoad Onboarding Operational
90 days ago
99.99 % uptime
Today
SilkRoad Performance Operational
90 days ago
99.99 % uptime
Today
E-HR Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Schedule Cleanup | Azure | Deleting Old OS disks May 12, 2026 09:00-11:00 NZST

Schedule Cleanup | Azure | Deleting Old OS disks
Posted on May 11, 2026 - 10:15 NZST

Planned Outage | All HEB Servers | Security Patches May 26, 2026 18:00 - May 28, 2026 18:00 NZST

During the weekend servers will be unavailable intermittently whilst IT install the monthly security patches. Please contact helpdesk@heb.co.nz if you have critical work taking place over the weekend
Posted on May 26, 2026 - 10:36 NZST

Schedule Project Work | Copy data from local File servers to Azure Windows File Server Jul 7, 2026 19:00 - Jul 10, 2026 07:00 NZST

We will copy all File Shares from local File servers to Azure Windows File Server.
There will be no outage on access of the files.

Note: Schedule will be Every evening 7pm-530am and Contunous run 9/07/26 7 pm - 13/07/26 5:30 am
Posted on Jul 07, 2026 - 11:55 NZST

One NZ eSIM for Laptops Jul 14, 2026 08:00 - Jul 15, 2026 20:00 NZST

All HEB Laptops that have Spark eSIM will be moved to One NZ eSIM.
We have identified that there are 437 laptops.
Posted on Jul 07, 2026 - 10:40 NZST
Jul 10, 2026

No incidents reported today.

Jul 9, 2026
Purchase Order Reception Delays
Resolved - Dear All,

The latencies encountered during purchase order transmission have now been resolved.

We apologize for the inconvenience.

Regards
Mark Anderson
Digital Finance and Procurement Lead
Jul 9, 06:47 NZST
Investigating - Dear all,

We are currently experiencing delays in the transmission of purchase orders. As a result, purchase orders are only appearing in recipients' inbox after several hours. We will keep you informed about the resolution of this incident.

We apologize for the inconvenience.

Best regards,
Mark Anderson
Jul 8, 07:17 NZST
Jul 8, 2026
SnapHire SSO SAML Certificate Renewal
Completed - The scheduled maintenance has been completed.
Jul 8, 14:30 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 14:00 NZST
Scheduled - SnapHire SSO SAML Certificate Renewal
Jul 7, 10:24 NZST
Jul 7, 2026
Connect SAP & E-Report – Go live for release R2026.07
Completed - The scheduled maintenance has been completed.
Jul 7, 19:00 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 7, 11:00 NZST
Scheduled - Dear all,

A technical maintenance on the Connect SAP and E-Report environments is scheduled for Tuesday, July 7, 2026, starting at 11am (NZST) until 7pm (NZST), in conjunction with the Go-Live of release R2026.07 and the deployment of features for the Bâtiment Génie Civil pilot projects.

The environments will remain accessible throughout the maintenance period, though slowdowns or disruptions may occur (e.g., errors when launching tiles).

We apologize for any inconvenience this may cause.

Best regards,

Vinci ERP Technology
Jul 6, 10:15 NZST
Jul 6, 2026

No incidents reported.

Jul 5, 2026

No incidents reported.

Jul 4, 2026

No incidents reported.

Jul 3, 2026
PO Workflow in Connect - NZ only
Resolved - This incident has been resolved.
Jul 3, 06:49 NZST
Update - Dear All

The team have resolved the issue with the DFA and PO Workflow in Connect.

We apologize for the inconvenience.

Regards
Mark Anderson
Digital Finance and Procurement Lead
Jul 3, 06:46 NZST
Update - Dear All

The team are still investigating the issue with the PO Workflow in Connect.

The deployment of the fix is being tested today. We will keep you informed about the resolution of this incident.

We apologize for the inconvenience.

Regards
Mark Anderson
Digital Finance and Procurement Lead
Jun 30, 09:32 NZST
Investigating - Dear all,

The issue in the approval workflows for New Zealand perimeter is still ongoing. As a temporary workaround, and to prevent systematic auto-approval of purchase orders, he DFA condition has been deactivated, allowing all purchase orders to follow the appropriate approval workflows and levels, regardless of the requester’s threshold.

The deployment of the fix is planned for early next week. We will keep you informed about the resolution of this incident.

We apologize for the inconvenience.

Best regards,
ERP Logistics
Jun 26, 07:35 NZST
Jul 2, 2026

No incidents reported.

Jul 1, 2026

No incidents reported.

Jun 30, 2026
Jun 29, 2026

No incidents reported.

Jun 28, 2026

No incidents reported.

Jun 27, 2026

No incidents reported.

Jun 26, 2026
Remove Intune configuration LOCAL-VAO-NZL-iOS-Safari-SSO
Completed - The scheduled maintenance has been completed.
Jun 26, 15:30 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 26, 15:00 NZST
Scheduled - Remove Intune configuration LOCAL-VAO-NZL-iOS-Safari-SSO
Jun 26, 11:53 NZST
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