Update - Latest update from Microsoft on 13 Nov 2026 at 15:00 GMT+13
We’re seeing positive results with our efforts to restart affected infrastructure and recover server availability in an isolated manner. We’re actively monitoring the performance of these portions of infrastructure to verify stability, which we suspect will support improved availability as these actions are subsequently expanded more broadly.
Nov 13, 2026 - 15:07 NZDT
We’re seeing positive results with our efforts to restart affected infrastructure and recover server availability in an isolated manner. We’re actively monitoring the performance of these portions of infrastructure to verify stability, which we suspect will support improved availability as these actions are subsequently expanded more broadly.
Nov 13, 2026 - 15:07 NZDT
Update - Latest update from Microsoft on the outage
We're returning a portion of affected servers to the service, and they remain stable so far. We're also shifting traffic to alternate routes wherever possible and observing limited recovery. In parallel, we've streamlined the process of returning the remaining affected servers to service. As capacity is restored, users may experience a gradual recovery as their clients reconnect.
13 Nov 2026, 12:10 GMT+13
Nov 13, 2026 - 12:18 NZDT
We're returning a portion of affected servers to the service, and they remain stable so far. We're also shifting traffic to alternate routes wherever possible and observing limited recovery. In parallel, we've streamlined the process of returning the remaining affected servers to service. As capacity is restored, users may experience a gradual recovery as their clients reconnect.
13 Nov 2026, 12:10 GMT+13
Nov 13, 2026 - 12:18 NZDT
Update - Latest Update from Microsoft on the Outage
Users may be unable to connect to multiple Microsoft 365 services
Issue ID: MO1550821
Affected services: Exchange Online, Microsoft 365 suite, Microsoft Copilot (Microsoft 365), Microsoft Defender XDR, Microsoft Teams, SharePoint Online
Status: Service degradation
Issue type: Incident
Start time: 13 Nov 2026, 07:26 GMT+13
User impact
Users may be unable to connect to multiple Microsoft 365 services.
More info
Potentially impacted services include:
- Exchange Online
- Microsoft Teams
- SharePoint Online
- Microsoft Copilot 365
- Microsoft Defender XDR
- Microsoft Planner
- Microsoft To Do
- Microsoft Purview: Multiple Purview services including Authorization, Auto Labelling, Data Loss Prevention (DLP), Communication Compliance, and Data Classification are impacted.
- Power BI: All users may intermittently be unable to export reports with MIP sensitivity labels to PDF in Power BI.
Scope of impact
This issue may affect users attempting to access the affected Microsoft 365 services.
Current status
13 Nov 2026, 09:57 GMT+13
We've validated an alternative health check method on a subset of affected infrastructure, which allowed the servers in that subset to successfully return to service, and we're now applying this change more broadly. We're also preparing an automated recovery process to continually detect and restart unresponsive servers, to help keep them in service while this change progresses. Additionally, our review of recent changes has identified a small number of configuration updates that we're investigating as potential contributors to the issue.
Nov 13, 2026 - 11:09 NZDT
Users may be unable to connect to multiple Microsoft 365 services
Issue ID: MO1550821
Affected services: Exchange Online, Microsoft 365 suite, Microsoft Copilot (Microsoft 365), Microsoft Defender XDR, Microsoft Teams, SharePoint Online
Status: Service degradation
Issue type: Incident
Start time: 13 Nov 2026, 07:26 GMT+13
User impact
Users may be unable to connect to multiple Microsoft 365 services.
More info
Potentially impacted services include:
- Exchange Online
- Microsoft Teams
- SharePoint Online
- Microsoft Copilot 365
- Microsoft Defender XDR
- Microsoft Planner
- Microsoft To Do
- Microsoft Purview: Multiple Purview services including Authorization, Auto Labelling, Data Loss Prevention (DLP), Communication Compliance, and Data Classification are impacted.
- Power BI: All users may intermittently be unable to export reports with MIP sensitivity labels to PDF in Power BI.
Scope of impact
This issue may affect users attempting to access the affected Microsoft 365 services.
Current status
13 Nov 2026, 09:57 GMT+13
We've validated an alternative health check method on a subset of affected infrastructure, which allowed the servers in that subset to successfully return to service, and we're now applying this change more broadly. We're also preparing an automated recovery process to continually detect and restart unresponsive servers, to help keep them in service while this change progresses. Additionally, our review of recent changes has identified a small number of configuration updates that we're investigating as potential contributors to the issue.
Nov 13, 2026 - 11:09 NZDT
Update - We are continuing to investigate this issue.
Nov 13, 2026 - 07:28 NZDT
Nov 13, 2026 - 07:28 NZDT
Update - We are continuing to investigate this issue.
Nov 13, 2026 - 07:26 NZDT
Nov 13, 2026 - 07:26 NZDT
Investigating - Microsoft is currently experiencing a global outage of Outlook, all versions of it are currently not loading, this includes Outlook (Desktop App), Outlook Classic, Outlook (Mobile), Outlook (Browser)
Updates will follow as Microsoft resolve the issue
Nov 13, 2026 - 07:25 NZDT
Updates will follow as Microsoft resolve the issue
Nov 13, 2026 - 07:25 NZDT
Investigating - Some CONNECT WebGUI users on Chrome 149+ and Edge 149+ may experience issues with history dropdown fields.
Users may be unable to:
- Select entries from history dropdown lists using the mouse.
- Access previously used transactions from the OK code history field.
- Select values from any application field that contains a history dropdown.
A permanent fix is being prepared and deployed. Further updates will be provided as they become available.
Aug 04, 2026 - 08:41 NZST
Users may be unable to:
- Select entries from history dropdown lists using the mouse.
- Access previously used transactions from the OK code history field.
- Select values from any application field that contains a history dropdown.
A permanent fix is being prepared and deployed. Further updates will be provided as they become available.
Aug 04, 2026 - 08:41 NZST
Investigating - We are currently experiencing an outage affecting Vault (Ideagen Workforce Safety).
There is currently no action required from users. Ideagen is working to restore the service as soon as possible.
We will provide an update once more information is available.
Oct 22, 2026 - 11:05 NZDT
There is currently no action required from users. Ideagen is working to restore the service as soon as possible.
We will provide an update once more information is available.
Oct 22, 2026 - 11:05 NZDT
Investigating - We are currently experiencing an intermittent issue with Gearbox when submitting reports.
As a result, users may occasionally be unable to save or submit reports during the report creation process.
Our team is actively investigating the issue alongside the gearbox support team to restore normal service.
Further updates will be provided as they become available ,if you’re experiencing this issue then please log a ticket at helpdesk@heb.co.nz.
Jul 08, 2026 - 17:47 NZST
As a result, users may occasionally be unable to save or submit reports during the report creation process.
Our team is actively investigating the issue alongside the gearbox support team to restore normal service.
Further updates will be provided as they become available ,if you’re experiencing this issue then please log a ticket at helpdesk@heb.co.nz.
Jul 08, 2026 - 17:47 NZST
Finance Platform/Legacy System
Operational
ExpenseME Pro
Operational
Dynamics GP
Operational
Remote Desktop (RDS)
Operational
Ferret
Operational
OneView Reporting
Operational
General Business Services
Major Outage
Adobe
Operational
IT Helpdesk
Degraded Performance
LastPass
Operational
M-Files
Operational
Mobile Phone
Operational
Office 365
Major Outage
Print/Scan
Operational
Teams Meeting Room
Operational
Vault
Partial Outage
Waharoa
Operational
JotForm
Operational
BOOMI Platform
Operational
Bluebeam
Operational
VINCI Services
Operational
Autodesk Licensing
Operational
CPD
Operational
MAESTRO
Operational
UP! Vinci Learning
Operational
VINCI VPN
Operational
SAP
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Connect
Operational
Connect
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E-Capex
Operational
E-DayReport
Operational
E-DEMAT
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E-Dispatch
Operational
E-Drive
Operational
E-Estim
Operational
E-EquipDoc
Operational
E-EquipFlow
Operational
E-EquipSell
Operational
E-Guarantee
Operational
E-Lease
Operational
E-Partner
Operational
E-Report
Operational
E-Track
Operational
E-TrainDoc
Operational
E-Treasury
Operational
Eleneo
Operational
NExT
Operational
PGI
Operational
Connect SAP - Sales
Operational
Connect SAP - Procurement
Operational
Connect SAP - Project Controlling
Operational
Connect SAP - Finance
Operational
Connect SAP - R&A and Homepage
Operational
Connect SAP - Aggregates & Industries
Operational
Connect SAP - BU Controlling
Operational
Infrastructure Services
Operational
HEBCON ADDS/DNS/DHCP
Operational
Entra ID (SSO)
Operational
File / Server locations
Operational
Email Signature
Operational
Mobile Phone Network
Operational
uniVINCI Wi-Fi
Operational
Zscaler
Operational
Telepo
Operational
Software Deployment
Operational
Azure Virtual machine
Operational
Intune
Operational
Starlink
Operational
HR Services
Operational
OnePay
Operational
SnapHire
Operational
SilkRoad Learning
Operational
SilkRoad Onboarding
Operational
SilkRoad Performance
Operational
E-HR
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Planned Outage | All HEB Servers | Microsoft Security Patches Oct 9, 2026 14:30-15:00 NZDT
We will be Updating All HEB Servers to keep system up to date with recent Microsoft Security Patches During the Schedule Maintenance random application may not work which are dependent on particular Server. Sorry for inconvenience.
Posted on Aug 07, 2026 - 11:04 NZST
Posted on Aug 07, 2026 - 11:04 NZST