CONNECT GUI history not functioning after Chrome/Edge update
Investigating - Some CONNECT WebGUI users on Chrome 149+ and Edge 149+ may experience issues with history dropdown fields.

Users may be unable to:
- Select entries from history dropdown lists using the mouse.
- Access previously used transactions from the OK code history field.
- Select values from any application field that contains a history dropdown.

A permanent fix is being prepared and deployed. Further updates will be provided as they become available.
Aug 04, 2026 - 08:41 NZST
Gearbox – Intermittent Issue with Report Submission
Investigating - We are currently experiencing an intermittent issue with Gearbox when submitting reports.

As a result, users may occasionally be unable to save or submit reports during the report creation process.

Our team is actively investigating the issue alongside the gearbox support team to restore normal service.

Further updates will be provided as they become available ,if you’re experiencing this issue then please log a ticket at helpdesk@heb.co.nz.
Jul 08, 2026 - 17:47 NZST
Uptime over the past 90 days. View historical uptime.
Finance Platform/Legacy System Operational
ExpenseME Pro Operational
Dynamics GP Operational
Remote Desktop (RDS) Operational
Ferret Operational
OneView Reporting Operational
General Business Services Degraded Performance
Adobe Operational
IT Helpdesk Degraded Performance
LastPass Operational
M-Files Operational
Mobile Phone Operational
Office 365 Operational
Print/Scan Operational
Teams Meeting Room Operational
Vault Operational
Waharoa Operational
JotForm Operational
BOOMI Platform Operational
Bluebeam Operational
VINCI Services Operational
Autodesk Licensing Operational
CPD Operational
MAESTRO Operational
UP! Vinci Learning Operational
VINCI VPN Operational
SAP Operational
Connect Partial Outage
Connect Partial Outage
E-Capex Operational
E-DayReport Operational
E-DEMAT Operational
E-Dispatch Operational
E-Drive Operational
E-Estim Operational
E-EquipDoc Operational
E-EquipFlow Operational
E-EquipSell Operational
E-Guarantee Operational
E-Lease Operational
E-Partner Operational
E-Report Operational
E-Track Operational
E-TrainDoc Operational
E-Treasury Operational
Eleneo Operational
NExT Operational
PGI Operational
Connect SAP - Sales Operational
Connect SAP - Procurement Operational
Connect SAP - Project Controlling Operational
Connect SAP - Finance Operational
Connect SAP - R&A and Homepage Operational
Connect SAP - Aggregates & Industries Operational
Connect SAP - BU Controlling Operational
Infrastructure Services Operational
HEBCON ADDS/DNS/DHCP Operational
Entra ID (SSO) Operational
File / Server locations Operational
Email Signature Operational
Mobile Phone Network Operational
uniVINCI Wi-Fi Operational
Zscaler Operational
Telepo Operational
Software Deployment Operational
Azure Virtual machine Operational
Intune Operational
Starlink Operational
HR Services Operational
OnePay Operational
SnapHire Operational
SilkRoad Learning Operational
SilkRoad Onboarding Operational
SilkRoad Performance Operational
E-HR Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Planned Outage | All HEB Servers | Microsoft Security Patches Aug 7, 2026 18:00 - Aug 9, 2026 18:00 NZST

We will be Updating All HEB Servers to keep system up to date with recent Microsoft Security Patches During the Schedule Maintenance random application may not work which are dependent on particular Server. Sorry for inconvenience.
Posted on Aug 07, 2026 - 11:04 NZST

Scheduled Network Security Testing Sep 28, 2026 11:00 - Sep 29, 2026 03:00 NZDT

We will be undergoing scheduled maintenance during this time.
Posted on Sep 14, 2026 - 13:38 NZST

Sep 15, 2026

No incidents reported today.

Sep 14, 2026

Maori Language Campaigns
Completed - The scheduled maintenance has been completed.
Sep 14, 06:30 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 06:00 NZST
Scheduled - Maori Language Campaigns
Sep 10, 11:55 NZST

Sep 13, 2026

No incidents reported.

Sep 12, 2026

No incidents reported.

Sep 11, 2026

Transfer Wharehine domain hosting to 1st Domain
Completed - The scheduled maintenance has been completed.
Sep 11, 20:00 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 18:00 NZST
Scheduled - Transfer Wharehine domain hosting to 1st Domain
- wharehine.co.nz
- wharehine.nz
Sep 9, 10:09 NZST
Add a record set to the Public DNS for the northlandquarries.co.nz domain
Completed - The scheduled maintenance has been completed.
Sep 11, 10:00 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 09:00 NZST
Scheduled - Add a record set to the Public DNS for the northlandquarries.co.nz domain
MS=ms85799285
Sep 9, 10:10 NZST

Sep 10, 2026

No incidents reported.

Sep 9, 2026

No incidents reported.

Sep 8, 2026

No incidents reported.

Sep 7, 2026

No incidents reported.

Sep 6, 2026

No incidents reported.

Sep 5, 2026

No incidents reported.

Sep 4, 2026

Updating the Firmware on HEBSIAB54
Completed - The scheduled maintenance has been completed.
Sep 4, 16:20 NZST
Scheduled - Updating the firmware on HEBSIAB54 from 10.5.1.1 to 10.7.2.0
Sep 4, 15:14 NZST

Sep 3, 2026

No incidents reported.

Sep 2, 2026

No incidents reported.

Sep 1, 2026

uniVINCI Wi-Fi outage at Wiri Station Road Office
Resolved - The issue affecting access to uniVINCI Wi-Fi at the Wiri Station Road office has been resolved and services are operating normally.

Thank you for your patience. If you continue to experience any issues, please contact the IT Helpdesk via the Helpdesk Portal.

Helpdesk Portal: https://it.support.heb.net.nz/helpcenter/HEBHelpdesk/
Sep 1, 12:41 NZST
Investigating - Our team is currently investigating the cause of the outage and working to restore service as quickly as possible.

Workaround: If you have a HEB-issued laptop with an eSIM, please connect using the eSIM connection. Alternatively, you can connect your laptop to a mobile hotspot from your phone to continue accessing services while the issue is being resolved.

We apologise for the disruption and will provide further updates as more information becomes available.
Sep 1, 12:36 NZST
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