Connect – Service Outage

Incident Report for HEB Construction

Resolved

Update:

Connect is now back online and working as expected.

If you are still experiencing any issues, please log a ticket with the HEB IT Service Desk at helpdesk@heb.co.nz so the team can investigate further.

Thank you for your patience.

Posted Nov 05, 2026 - 09:12 NZDT

Monitoring

Update regarding the issue:

We have received confirmation from VINCI that Connect is back online.

Please try accessing Connect again. If you are still experiencing any issues, please contact the HEB IT Service Desk at helpdesk@heb.co.nz.

We will continue to monitor the service until we receive final confirmation from VINCI that the issue has been fully resolved.

Posted Nov 04, 2026 - 15:13 NZDT

Update

Update

We have raised the Connect issue with VINCI, and they are currently investigating and working to resolve it.

As soon as we receive any further information, we will provide you with an update.

Thank you for your patience.

Posted Nov 04, 2026 - 14:43 NZDT

Update

Update:

VINCI are still working to resolve the issue with Connect.

In the meantime, you can get to Connect through Waharoa or by using the link below:

https://saphomepage.sap.eurovia.com:8002/sap/bc/ui2/flp?sap-client=110&sap-language=EN#Shell-home

We'll keep you posted as things progress. Thanks for your patience.

Posted Nov 04, 2026 - 12:49 NZDT

Investigating

Hi team,

Connect is currently down. We've raised the issue with VINCI, who are investigating.

We'll keep you posted as soon as we have an update. Thank you for your patience.

Posted Nov 04, 2026 - 11:52 NZDT

This incident affected: Connect (Connect).