Latest update from Microsoft on 13 Nov 2026 at 15:00 GMT+13
We’re seeing positive results with our efforts to restart affected infrastructure and recover server availability in an isolated manner. We’re actively monitoring the performance of these portions of infrastructure to verify stability, which we suspect will support improved availability as these actions are subsequently expanded more broadly.
Posted Nov 13, 2026 - 15:07 NZDT
Update
Latest update from Microsoft on the outage
We're returning a portion of affected servers to the service, and they remain stable so far. We're also shifting traffic to alternate routes wherever possible and observing limited recovery. In parallel, we've streamlined the process of returning the remaining affected servers to service. As capacity is restored, users may experience a gradual recovery as their clients reconnect.
13 Nov 2026, 12:10 GMT+13
Posted Nov 13, 2026 - 12:18 NZDT
Update
Latest Update from Microsoft on the Outage Users may be unable to connect to multiple Microsoft 365 services
Issue ID: MO1550821 Affected services: Exchange Online, Microsoft 365 suite, Microsoft Copilot (Microsoft 365), Microsoft Defender XDR, Microsoft Teams, SharePoint Online Status: Service degradation Issue type: Incident Start time: 13 Nov 2026, 07:26 GMT+13
User impact Users may be unable to connect to multiple Microsoft 365 services.
More info Potentially impacted services include: - Exchange Online - Microsoft Teams - SharePoint Online - Microsoft Copilot 365 - Microsoft Defender XDR - Microsoft Planner - Microsoft To Do - Microsoft Purview: Multiple Purview services including Authorization, Auto Labelling, Data Loss Prevention (DLP), Communication Compliance, and Data Classification are impacted. - Power BI: All users may intermittently be unable to export reports with MIP sensitivity labels to PDF in Power BI.
Scope of impact This issue may affect users attempting to access the affected Microsoft 365 services.
Current status
13 Nov 2026, 09:57 GMT+13 We've validated an alternative health check method on a subset of affected infrastructure, which allowed the servers in that subset to successfully return to service, and we're now applying this change more broadly. We're also preparing an automated recovery process to continually detect and restart unresponsive servers, to help keep them in service while this change progresses. Additionally, our review of recent changes has identified a small number of configuration updates that we're investigating as potential contributors to the issue.
Posted Nov 13, 2026 - 11:09 NZDT
Update
We are continuing to investigate this issue.
Posted Nov 13, 2026 - 07:28 NZDT
Update
We are continuing to investigate this issue.
Posted Nov 13, 2026 - 07:26 NZDT
Investigating
Microsoft is currently experiencing a global outage of Outlook, all versions of it are currently not loading, this includes Outlook (Desktop App), Outlook Classic, Outlook (Mobile), Outlook (Browser)
Updates will follow as Microsoft resolve the issue
Posted Nov 13, 2026 - 07:25 NZDT
This incident affects: General Business Services (Office 365).